Find quick answers to your questions below...
Orders and Shipping
What are my options for shipping?
What is the status of my order?
Why did my shipping method change?
How do I change quantities or cancel an item in my order?
Has my order shipped?
How do I track my order?
How much is my shipping?
How do I get my order tracking number?
When will I receive my order?
An item is missing from my shipment.
When will my backorder arrive?
Do you deliver to APO/FPO addresses?
My Account
Thank you!
How do I create an account?
How do I edit my account information?
I forgot my password.
Warranty and Returns
RMA Form
What is your product warranty?
What is your exchange policy?
What is your refund policy?
How do I return my product?
I received the wrong product.
How do I return unopened merchandise?
Privacy Policy
Pricing and Billing
How do I use a coupon?
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
What is the difference between OEM, remanufactured, and compatible cartridges?
How do I find my product?
Can I pick up an order?