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Returns & Exchanges
At ColorTonerExpert.com, we stand behind the quality of our products.
With our Three Year Warranty, we will replace or refund your product for THREE FULL YEARS — Risk-Free. Problems happen from time to time, and we want to assure you that appropriate action will be taken to replace the cartridge with a properly working unit. In order to receive a replacement or refund on your product, any returned toner or ink product must be returned at least 40% full.
Remanufactured and compatible items are warranted to be free from defects in both materials and workmanship for 1,095 days after the date of purchase. Products that are damaged during shipment on the carrier or due to customer misuse are not covered under this warranty. This warranty is void if the product is more than 60% used or has been tampered with in any way.
To begin the exchange process, please contact our Customer Service department at 1-888-482-0380, Monday through Friday from 8:00 am to 5:00 pm PST. Our friendly representatives will send you a prepaid return shipping label, so you can return the underperforming cartridge at no cost to you. We will ship the replacement item within 2-3 business days of receiving the returned item.
If you are unsatisfied with your cartridge because of a warranted defect, it may be returned within 1,095 days of purchase for a full refund of the purchase price. Unopened products or merchandise that were incorrectly ordered by the customer may be subject to a 15% restocking fee. OEM items can only be returned if they are unopened. Shipping charges are not refundable. To begin the refund process, please contact our Customer Service department at 1-888-482-0380, Monday through Friday from 8:00 am to 5:00 pm PST.