Shipping Policy

In the contiguous United States, orders over $35 and all inkjet cartridges ship for free. Look for the logo to enjoy free shipping on selected items throughout the store. Ground shipping for orders under $35 has a flat rate of $9.99.

Orders that qualify for free shipping may be shipped via UPS SurePost (2-7 business days), UPS Ground (1-5 business days) or USPS First-Class Mail (2-5 business days). Choosing the carrier is at the warehouse's discretion. OEM products do not qualify for free shipping.


Non-contiguous US territories (Hawaii, Alaska, Puerto Rico, APO, FPO) ship via USPS Priority Mail at the current applicable rates. Transit times to military bases vary and may take 2-4 weeks from the time the order was placed.


Most orders placed by the cut-off time ship on the same day. If a slight delay is expected, a member of our customer service team will contact you immediately either via email or phone.

Our cut-off time for same day shipping is 3:00 p.m. PST. Orders placed after 3:00 p.m. PST are typically shipped the next business day. Orders placed on Saturdays and Sundays or on federal holidays are shipped the following business day.


  • UPS Ground: 1 to 5 business days*
  • UPS 3 Day Select: 3 business days
  • UPS 2nd Day Air: 2 business days
  • UPS Next Day Air Saver: Next business day by 3:00 p.m.
  • UPS Next Day Air: Next business day by 10:30 a.m.
  • USPS Priority Mail: 2-3 business days

Shipping methods are charged at the current applicable rates. You may get a shipping quote by adding items to the cart and inputting the applicable state and zip code.


Majority of orders ship from our Orange County, California warehouse. You may refer to the map below for UPS Ground transit times. Expedited shipments are day-definite shipments (not counting weekends and holidays).

ColorTonerExpert Transit Time


UPS and USPS tracking numbers are automatically uploaded into the system. You can check your order status by logging in to your account.

Added services like Saturday or early morning delivery may be available for an added fee. Please contact our Customer Service department at 1-888-482-0380, Monday through Friday from 8:00 am to 5:00 pm PST for more information or changes to your order.